Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

What payment methods do you accept?

We accept the following payment types:

Visa Debit
Shopify Payments
Diners Club
We also offer Klarna for UK customers.

How do I know if my order was received successfully?

The payment will be taken from your chosen provider and you will receive a confirmation email with your order details.

What is a pending transaction?

A pending transaction is a recent card transaction that has not yet been fully processed by the merchant. This can be caused if the order did not go through fully or a problem occurred when connecting to your payment provider. Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred back to your account. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.

Is it possible to receive a VAT receipt for my purchase?

Yes, we do offer VAT receipts after the order has been dispatched. Please reach out to us and we will be happy to send this over to you.

For our international customers..

Will I receive a tax discount when purchasing?

We offer a Tax Discount for our international shoppers. The price displayed will reflect this as long as you use the currency drop down and select the shipping destination.

Find our FAQ homepage here.