Terms & Conditions

This website is operated by Urban Industries Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Urban Industries Ltd. Urban Industries Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return according to our Returns Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

All of our products are 100% Authentic. We buy everything directly from either the Brands or their distributors.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our PRIVACY POLICY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Urban Industries Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Urban Industries Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

Upon entering the Urban Industries Ltd site you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, the Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between Urban Industries Ltd and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Urban Industries Ltd, Unit 2, Park View, Alder Close, Eastbourne, East Sussex, BN23 6QE, United Kingdom.

SECTION 19 - PROMOTION TERMS AND CONDITIONS

Promotional discount codes are published from time to time. One code maybe used at a time, not in conjunction with any other offers unless advertised in the promo description. There is no cash or other alternative product offered in place of the promotional discount.

SECTION 20 - CUSTOMER ORDER

Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place it and doesn't end until 14 days have passed from the day your goods were delivered to you, your nominated neighbour or your dedicated safe place.

Items missing/damaged or faulty inside your parcel:

The customer must inform us if there are any missing/damaged or faulty items inside your parcel within 24 hours of the parcel being delivered. The item/s may need to be returned to us and must come back to Urban Industry in the original packaging and original condition ie, unworn, unwashed, tags attached etc. You will be required to keep the packaging as we will require this to raise an investigation. You will be required to provide images of the packaging for us to start the investigation. Failure to produce any packaging may result in Urban Industry not being able to process an investigation.

If the parcel was signed for in good condition and then you (the customer) state that the parcel was damaged, then, Urban Industry will not be liable for the parcel and no investigation can be raised.

Received the wrong size or wrong item inside your parcel:

The customer must inform us if you receive the wrong size or wrong item inside your parcel within 24 hours of the parcel being delivered. The item/s may need to be returned to us and must come back to Urban Industry in the original packaging and original condition ie, unworn, unwashed, tags attached etc. On return of the item, we will carry out a full investigation to see how this has happened. We will review CCTV and the stock movements of the item/s to investigate how this has occurred. The investigation must be concluded before any further action can be taken.

SECTION 21 - DELIVERY OF GOODS

Delivery errors must be reported within 24 hours of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are a UK customer and you have not received your order within 7 days of the dispatch date, then you must notify us within these 7 days. If you are an International customer and you have not received your order within 12 days of the dispatch date, then you must notify us within these 12 days. If you notify us after this period then we cannot be held responsible for its location, and we may not be able to claim for the parcel if it has been lost/stolen.

If you have received your parcel in poor condition/damaged, received the wrong item/size or have items missing you must contact us within 24 hours of the delivery to report this. You must keep all outer packaging so that an investigation can be raised. Failure to provide images of the packaging may result in Urban Industry not being able to process an investigation.

If your parcel hasn't arrived or the tracking states it has been delivered. We recommend that you search around your property first and then ask your neighbours. If you still cannot locate your parcel you have to inform Urban Industry within 5 days of the delivered scan. If you contact us after the 5 days we will not be able to investigate the loss or give any kind of compensation.

If a customer selects Safe Place for the delivery, Urban Industry cannot be held responsible for the location of the parcel and the customer takes full responsibility for the parcel.

We cannot ship internationally to company addresses. We do not send to PO BOX, BFPO or Armed Forces addresses.

IMPORTANT – PLEASE NOTE:
Urban Industry reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

If a customer inputs any incorrect address details on their order, which causes the parcel to be returned back to us, Urban Industry will not be held responsible for this parcel and the customer will consume the return charges for the address being inputted incorrectly. It is the customers responsibility to check the shipping address before the order is dispatched.

Urban Industry will not be held responsible for any delays in the delivery caused by the address being inputted incorrectly.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly the customer takes full responsibility for the parcel. Urban Industry will not be held responsible for this parcel and this will be the customers responsbility to locate the parcel themselves. We will not be able to open an investigation with the courier regarding the delivery if the address information has been inputted incorrectly. It is the customers responsibility to double check the shipping address before the order is dispatched.

SECTION 22 - CUSTOMER RETURN

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 28 days of receipt.

If you have posted your return back to us using our subsidised return label but we have not received it, we will require a proof of postage receipt to be able to investigate this with the courier. Failure to provide a proof of postage receipt may result in Urban Industry not being able to process an investigation.

If an item has been received faulty or becomes faulty after wear, please contact us as soon as this becomes apparent. If the item is deemed as faulty and is able to be returned back to us for a warranty claim, we will provide a free returns label to UK customers and agree to cover sufficient postage for our international customers. If a faulty item is returned back to us without speaking with us first we will not be able to honour the free postage or cover any returns costs that you pay.

If you return an order back to us using our subsidised Royal Mail Tracked 48 return service but we have not received this back, we will be required to open a full investigation with the courier. The customer must provide a proof of postage receipt for us to start the investigation. If there are any discrepancies in your receipt, return label or tracking, Urban Industry will not be held responsible for your return and no refund will be issued. We do not tolerate fraudulent activity and if there any discrepancies this will be escalated further

SECTION 23 - SALE AND USE OF GIFT VOUCHERS BOUGHT THROUGH URBANINDUSTRY.CO.UK & .COM

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. We're afraid we can't accept any responsibility for stolen or deleted gift vouchers and we cannot generate another code. Gift vouchers can only be approved during our opening hours. If a Gift voucher is purchased outside of our opening hours, this will be approved on the following working day.All vouchers are valid for 1 year from date of purchase.

If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we're afraid we can't be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we can't take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it's up to the recipient to check these filters. We can't take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. If you return an order where you have redeemed a gift voucher against it and require a refund. A refund will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).

There is no Cash redemption value for the recipient of the voucher. We cannot refund Gift Vouchers once purchased.

SECTION 24 - RAFFLE/COMPETITION SPECIFIC ENTRANCE TERMS

Only 1 Entry Per Person is allowed. Winners are picked at random by our customer service judges, judges decision is final. Winning entries are NOT transferable to any 3rd parties. Raffle/Competition Entry and closing dates will be adhered to on each individual raffle/competition strictly. Urban Industries Ltd reserves the right to select a new winner should the original winner not reply back to purchase within 24 Hours of the winning notices being emailed out, enter wrong contact/shipping details, not pick up from our store (store collection winners) within 24 Hours or not fully comply with any of the terms and conditions. No Cash Prize Alternatives. By entering the raffle you also agree to accept email marketing from Urban Industries Ltd only, we do not share customer details with any other 3rd party marketing.

SECTION 25 - KLARNA

Klarna's Pay in 3 instalments / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/

SECTION 26 - PRODUCT RESTRICTIONS

We cannot ship any Levi's product outside of the EU.

This Terms & Conditions page was updated on the 26/04/2024