InPost FAQ's

How do I track my parcel?

You can find your tracking details in the InPost app, or check your inbox for an email from InPost where there’s a handy link to track your parcel.

When will I know that my parcel is ready for collection?

InPost will send you an email the moment your parcel arrives at your chosen location. If you’ve got the app, you’ll also get a notification from them. 

When can I collect my parcel?

Most of their lockers are 24/7 so you can pick up whenever it works for you. If you are collecting from a shop, please check the shops opening hours.

How do I collect my parcel?

To open the locker, scan your QR code or open the door remotely in the InPost app. If you’re collecting from a shop just show your QR code to a staff member.

How long do I have to pick up my parcel?

Once your parcel has arrived at your chosen location, you’ve got 3 days to pick it up. InPost will send you a nudge when there are 24 hours left.

Can someone else pick up my parcel?

Yes they can - just send them a screenshot of your QR code. Alternatively, they can use your collection code (sent to you via email) and mobile number to grab your goodies.

Do you need an ID to collect?

No you don’t. If you have ordered your parcel to an InPost Shop simply show your QR code to the staff member for them to scan, this contains a pin that can only be used for your particular parcel.

What happens if there is an issue with my InPost collection?

Please reach out to us immediately so we can best assist with the issue. You must notify both InPost and Urban Industry of an issue within 24 hours of the issue occuring. If you do not notify us of an issue within this timeframe, we will not be able to investigate the loss or give any kind of compensation.

Have another question?

InPost have a large range of help guides to assist with all the questions you may have. Take a look at it here.