Worldwide Shipping

Read our most recent service update here

 

Courier Service Aims:

DHL Express - 3-4 Working Business Days

Royal Mail - 9-12 Working Business Days

Skynet - 9-12 Working Business Days

Urban Industry is not liable for any delays or taxes charged by customs at your country's border.  

Orders placed before 3pm (GMT) will be shipped the same working day.

Our top Worldwide Destinations -

Countries

Shipping Prices From

Courier Used
USA $14.00 Flat Rate Express DHL Express
Australia $16.95 Flat Rate Express DHL Express
Japan Flat Rate From 3200Y DHL Express
Hong Kong Tiered Rate From HK$200

DHL Express / Skynet
New Zealand $19.95 Flat rate DHL Express
Canada £10.00 DHL Express / Royal Mail
Taiwan £10.00

DHL Express / Royal Mail / Skynet
Singapore £11.00 DHL Express / Royal Mail / Skynet
UAE £10.00 DHL Express / Royal Mail / Skynet

 

Taxes & Import Duties

Applicable shipping is displayed during checkout. Please note there is no option to pay duties up front. Customs in your country will contact you if there are any duties to pay regarding your delivery.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift. We cannot ship internationally to company addresses. We do not send to PO BOX, BFPO or Armed Forces addresses. 

TAX Discounted Shopping

We offer a Tax Discount for our international shoppers. The price displayed will reflect this as long as you use the currency drop down and select the shipping destination. 

Other Notes -

The advertised currency for your country is approximate due to the currency exchange rate fluctuations.

Israel - We need your Tax ID Number before shipping. If you place an order with us we will contact you before shipping.


PRODUCT DELIVERY ERRORS (International)
Delivery errors must be reported within 24 hours of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are an International customer and you have not received your order within 12 days of dispatch date, then you must notify us within these 12 days. If you notify us after this period then we cannot be held responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

If you have received your parcel in poor condition/damaged, received the wrong item/size or have items missing you must contact us within 24 hours of the delivery to report this. You must keep all outer packaging so that an investigation can be raised. Failure to provide images of the packaging may result in Urban Industry not being able to process an investigation.

Please see Section 21 in our Terms and Conditions for further information regarding any issues with your order.