We allow 28 days from point of arrival with you to return your order to us. For our full returns policy click here
If you are not completely satisfied with your purchase or need to return an item for any reason, simply return the items to us in their original condition and packaging within 28 days of receipt and we will issue you with a refund/exchange or store credit
Click here to use our returns portal to track the items back to us
If you are not completely satisfied with your purchase or need to return an item for any reason, simply return the items to us in their original condition and packaging within 28 days of delivery to you and we will issue you with a refund
Click here for more information on returns
WE ARE OPEN FOR YOUR ORDERS! - We have put in place extra safety measures for our staff where we can work easily with plenty of distance between us and added extra cleaning processes. We continue to be guided by UK Government Advice. Thank you so much for your custom through this period. STAY SAFE!
Standard 2-3 Business Day Delivery via Royal Mail - £1.99 on all orders under £49.95
FREE Standard 2-3 Business Day Delivery via Royal Mail - On orders £49.95 or over (Normally £1.99 under £49.95)
Next Business Day RM Delivery - You can also opt for our RM courier Service at £4.95
Next Business Day DPD Delivery - You can also opt for our DPD courier Service at £4.95 if you prefere DPD
* Please note - All orders placed Monday - Friday before 16:00pm GMT will be dispatched same day. Next Business Day Services aren't guaranteed but 98% of all orders do reach their destination on the next business day. Next Business Day deliveries aren't guaranteed for certain exception post codes including the Scottish Highlands, Channel Islands and Northern Island. Orders aren't presently dispatched on Saturdays, Sundays or bank/public holidays
Click here for more information on UK shipping
We ship to almost all of Europe using Royal Mail & DPD. All Euro prices are now FREE of UK VAT. You may be asked to pay your own countries VAT and duties upon delivery.
We ship to 80+ Countries around the world using Royal Mail & DHL. International shipping rates from £5. Some services are FREE on worldwide orders over £75
About Gift Voucher
Let's face it we stock a lot of brands and a lot of different products, choosing the right present for someone special can be very difficult. Why not buy an Urban Industry Gift Voucher and let them make the final decision on what they truly want. It couldn't be easier. Simply select the amount you wish to send as a gift voucher and we will email you the gift voucher. All you need to do then is forward it on to the lucky recipient with a message.
Please note: Gift vouchers cannot be purchased with any promotional code