Shipping policy
Shipping Policy
At Urban Industry, we aim to deliver your order swiftly and securely. Below you'll find a summary of our delivery options, timelines, and free shipping thresholds. Please note that delivery times may vary during peak periods such as sale events, bank holidays, and the festive season.
UK Delivery
We offer a range of delivery options to suit your needs, all dispatched from our fulfilment centre in Eastbourne, UK.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail Next Business Day | 1 business day | £4.95 | Free on orders £150+ |
| Royal Mail 2–3 Business Day | 2–3 business days | £3.95 | Free on orders £80–£149.99 |
| InPost 24/7 Locker | Next day | £3.95 | Free on orders £100–£199.99 |
| DPD Local Next Working Day | 1 working day | £5.95 | Free on orders £150+ |
Orders placed before our daily cut-off time on a working day will be dispatched the same day. Orders placed after the cut-off, or on weekends and bank holidays, will be dispatched the next working day.
International Delivery
We ship worldwide to over 33 markets. International delivery times and costs vary by destination.
Europe (EU)
EU orders are shipped via DPD Classic Expresspak at a flat rate of €10. Estimated delivery is typically 3–7 business days depending on destination country. Duties and taxes may apply upon import and are the responsibility of the recipient.
Rest of World
Non-EU international orders are shipped via Royal Mail or DHL, depending on destination. Delivery times typically range from 5–14 business days. Duties, taxes, and customs fees may apply and are the responsibility of the recipient.
For full details on international shipping rates and estimated timelines by country, please visit our Worldwide Shipping page.
UK Free Shipping Thresholds
- Royal Mail 2–3 Business Day: Free on orders of £80 or more
- InPost 24/7 Locker: Free on orders of £100 or more
- Royal Mail Next Business Day & DPD Local: Free on orders of £150 or more
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can use this to monitor your delivery in real time.
Peak Periods
During high-demand periods — including sale events, Black Friday, and the Christmas season — delivery times may be slightly longer than usual. We recommend placing your order in advance to avoid disappointment.
Further Information
For detailed UK delivery information, please visit our UK Shipping page. For international shipping details, visit our Worldwide Shipping page. If you have any questions about your order, please don't hesitate to contact us.