DELIVERY RATES AND SERVICE AIMS

Our top Worldwide Destinations -

DISPATCH TIMEFRAMES AND INFORMATION

Please note dispatch times are subject to delays during busy periods and store closure days (for example, Christmas break).

We are unable to ship any orders to company addresses and PO Boxes, Parcel Lockers, BFPO or Armed Forces addresses.

If additional information is required to ship your order, our customer service team will be in contact with you before the order is dispatched.

TAXES AND IMPORT DUTIES

Orders sent within the EU and the US will be sent duties and taxes paid so you will not receive any additional charges on delivery.

Orders sent to ALL other countries - We do not presently cover your duties and taxes. You will be liable for paying these upon delivery if these apply to your order.

Applicable shipping is displayed during checkout. Please note there is no option to pay duties up front. Customs in your country will contact you if there are any duties to pay regarding your delivery.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift. We cannot ship internationally to company addresses.

DELIVERY ERRORS

Delivery errors must be reported within 24 hours of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are an International customer and you have not received your order within 12 days of dispatch date, then you must notify us within these 12 days. If you notify us after this period then we cannot be held responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

For further information and assistance, please visit our FAQ page here.