Urban Industry Product and Service Reviews


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Urban Industry
Matthew R. (Lincoln, GB)
First Class

From watching them on socials to buying product from them is all first class.

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Urban Industry
Najee A.

Ordering from Urban Industry was like taking a breath of fresh air. I received all of my goods in perfect condition and in lightning fast speed! Also, something worthy of note as well is how well the color matching on their website depicts the color of the actual products. Needless to say, I will be ordering from them again (regularly). 10/10

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Urban Industry
NickB. (Durham, GB)
Great service

Great service, couldn't have hoped for more.. ordered the wrong style initially but easy to swap for the correct ones through the return service!

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Urban Industry
Alain R. (St-Malo, FR)
Awesome

Awesome

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Urban Industry
Harrison C.
Member of staff serving was nice and

Member of staff serving was nice and helpful

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Urban Industry
Alain R. (Poing, DE)
Awesome

Awesome

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Urban Industry
Anonymous (Leeds, GB)
Great support and customer service

Great support when delivery glitch due to postcode error.

really good service, ordered and arrived really quickly, first class service.

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Urban Industry
Satpal J. (Birmingham, GB)
Really quick and easy experience of ordering

Really quick and easy experience of ordering from UI

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Urban Industry
Ian B. (Huddersfield, GB)
I keep coming back for more

I keep coming back for more. Excellent service and products through and through. I tend to purchase products by Beams Plus and various accessories (Kinto mugs, Rototo socks) and UI t shirts. I also highly recommend the trousers by Dispatches. Many thanks!

Thank you very much for that great review!

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Urban Industry
Daniielle R. (Blackpool, GB)
A Thumper of a Jumper from the Urban Industry Humper

Really slick service. Good communication with order confirmation and delivery. Product exactly as described.

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Urban Industry
Anonymous (Ellesmere Port, GB)
Fast delivery great customer service

Fast delivery great customer service.

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Urban Industry
Nigel W. (Camberley, GB)
I’m torn giving a 3 star review

I’m torn giving a 3 star review, because Amy did her job well. I’m more frustrated by the incorrect information on your website, which made me buy two wrong pairs of trainers. Karhu’s website said go down half a size to your regular size, whereas yours said go up half a size. Two pairs later, I’m no better off and now the 8.5’s have sold out! Frustrating all round, especially when the customer has to pay for the return.

Nigel

Hi Nigel, thanks for this review. We apologise for the confusion caused by the sizing information and understand your frustration. We'll review our website details to help prevent this in the future. We have also made a note on your order to not charge you for the return label fee on this occasion. We appreciate your feedback.

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Urban Industry
Andrew C.

Urban Industry use Parcel Force as a courier who are the most unhelpful courier service on the market. PF returned my item to Urban Industry after saying they had made four unsuccessful attempts to deliver. On contacting customer services to explain that PF had only left a single ‘missed you’ card on what would have been the third delivery attempt I was told this was my problem and I would now be charged for the delivery costs whether I wanted the item resent or refunded.
Feels like I have no choice and no voice with Urban Industry. I would suggest they use a courier who provides a flexible and reliable service for the customer and not themselves e.g. EVRI

Hi Andrew, sorry to read about this issue. First thing I would mention is we don't use Parcel Force. We only use Royal Mail, DPD, and inpost. Looking into the communications we've had with you, it appears from the tracking that Royal Mail attempted to deliver to you four times before the item was being returned back to us. We do allow delivery to another address if you're going to be somewhere else and if that would be easier for you to receive the item there. Usually, our systems connected with Royal Mail would be sending you emails and text messages (if you'd added your mobile number) upon dispatch and all delivery attempts to give you the best chance of being in when they tried to deliver. Perhaps some of these notifications ended up in a spam filter? Royal mail continues to be an excellent delivery partner for us and they've come on leaps and bounds in the last few years with all the technical enhancements to keep the customer informed on their delivery.

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Urban Industry
O&S (Barcelona, ES)
Great - highly recommend it

Very easy, fast and quick delivery

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Urban Industry
George R. (St Albans, GB)
Easy process

Easy process, good website, reliable delivery. Thumbs up

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Urban Industry
Anonymous
Great costumer service

Great costumer service!

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Urban Industry
David M. (Littlehampton, GB)
Fantastic products and great device

Fantastic products and great device. Highly recommend

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Urban Industry
Francesca H. (Birmingham, GB)
Quick delivery, please consider changing packaging policy!

Quick delivery, easy to use website, item in good condition. Please stop using those polystyrene balls to fill the box - so bad for the environment and you could used crinkled brown paper or similar. Thankyou!.

Hi Francesca, thank you for your kind words about our delivery and website! Just a quick reply, though, on the packaging that we use. We've never used polystyrene at all! The white chips that were in your box are actually corn starch! You can bin them or flush them down a toilet as they will completely melt away.

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Urban Industry
Andrew F. (Manchester, GB)
Urban industry are excellent

Urban industry are excellent.

Hi Andrew, thank you for your kind words! We appreciate your support!

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Urban Industry
Steve P. (Walthamstow, GB)
Fast and efficient

Fast and efficient.

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Urban Industry
Andrew S.
Nice and easy to buy from your online store

Nice and easy to buy from your online store .
Thank you.
And good communication.

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Urban Industry
Charlotte (Liverpool, GB)
Incredible company

Incredible company.
Personal and through customer service. Great purchasing experience.
Would recommend this company , its team and products 100%

Hi Charlotte, thank you so much for your kind words! We're thrilled you had a great experience with us and appreciate your recommendation. I think Ell here helped you on this so I’ll make sure she reads your review. Looking forward to serving you again!

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Urban Industry
Annie G. (Glasgow, GB)
Hoka -so comfortable

My hubby delighted with his Hoka’s and can’t believe how comfortable they are.
Good communication and fast delivery too

Hi Annie, we're so happy to hear your husband loves the Hoka shoes! Thanks for your kind words about our service. Hope to see you again soon!

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Urban Industry
Reseigh F. (Camborne, GB)
Perfect!

Nice interface, quick and easy to use.

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Urban Industry
Paul H. (Henfield, GB)
Great price and very quick

Great price and very quick delivery

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Urban Industry
Robert S. (Bracknell, GB)
Recommended

Good price swift delivery

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Urban Industry
David E. (City of London, GB)
Good service and

Good service and choice

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Urban Industry
Alastair S. (London, GB)
Great product and service

The socks I ordered were well photographed and looked exactly as expected when they arrived - which was very soon after I placed the order. The returns process (which I won't need) looks really simple too, so I'd be confident ordering again from UI.