Urban Industry

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Extended Christmas Returns

November 12, 2013

With the Christmas season approaching, we here at Urban Industry want to make it as easy and hassle-free as possible to shop with us in confidence over the festive period. That’s why from today we are offering an Extended Returns period running all the way through until Friday 31st January 2014.

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging from now until Friday 31st January 2014 and we will issue a full refund.  We do not offer exchanges. If you wish to change an item, you will have to return the item(s) back to Urban Industry for a refund and place a new order. Please make sure the item is not visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.

All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. This INCLUDES the outer box that the shoes come in. If the box is damaged it means the shoes cannot be resold to another customer, we don't have spare boxes. All international customers are responsible for the costs in sending items back to Urban Industry.

To use our FREE UK returns service (all international customers are responsible for the costs in sending items back to Urban Industry), please enclose your completed returns form, which can be found on the back of your invoice enclosed with your order. If you have lost your invoice, you can download and print a copy of our returns form here