Search

Loyalty scheme

  • Why we’re running a loyalty scheme

    We've been in business now for 10 years and in that time we feel that we've created a strong and independent street wear store through picking the right brands, products and by providing the best shipping services worldwide. We also know that we couldn't have built such an established store without our customers some who shop with us regularly through the year and some whom have become friends. Instead of running sporadic promo codes or flash sales we decided to reward our customers with an all year round discount to thank them for their loyalty in choosing to shop with Urban Industry.

    • Standard

      Start shopping with us and you’ll get our full attention!

      When you start shopping with us you'll get our full attention and our fast shipping service. No customer is 'standard' to us!

      Each customer will receive:

      • Free UK shipping and free UK returns.
    • Gold

      Receive 5% off
      with our gold memberships

      Spend £100 with us in 365 days and you’ll become a GOLD customer.

      As a GOLD customer you will receive:

      • an automatic and exclusive 5% discount on all your full price orders with Urban Industry.
      • Free UK shipping and free UK returns.
    • Platinum

      Receive 12% off
      with our platinum memberships

      Spend £500 with us in 365 days and you’ll receive a huge 12% off all orders.

      As a PLATINUM customer you will receive:

      • an automatic and exclusive 12% discount on all your full price orders with Urban Industry.
      • Free UK shipping and free UK returns.
  • Terms & conditions

    • Any returns / refunds will be deducted from this running total.
    • Rolling account totals are calculated automatically by the online account system and cannot be amended by Urban Industry staff.
    • The discount does not apply to your first order that breaks the threshold of Gold or Platinum, it will apply to your next order with us, once the first order has shipped.
    • Gold & Platinum discounts are only available on fully priced items, items in sale or featuring a promo code are not included in this scheme.
    • Should the spend over the 365 day period fall below platinum or gold (£500 & £100) the customer's loyalty discount will be lowered or removed automatically.
    • Postage costs are not included in the running total.