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Payment

  • PAYMENT OPTIONS
    • We accept payment by VISA, VISA Electron, MasterCard and Maestro.

      Card Logos

      Additionally we support PayPal, Google Wallet (Previously know as Google Checkout), Amazon Payments (Use your payment details stored in your Amazon Account)

      Paypal                                                                                               

      Urban Industry offers an alternative secure payment method via PayPal. You can pay with PayPal without the need to register an account or use your existing PayPal account and check out quickly with no need to enter your debit or credit card details.

      International Customers

      Important Notes On Currency Fluctuation

      Note to the PayPal Customers.

      When we refund customers, we process the refund amount in GBP at the price it was originally sold at in GBP. In the time that passes between the original purchase and the refund the currency may have fluctuated up or down. We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause

      About PayPal  

      Urban Industry offers an alternative secure payment method via PayPal. PayPal do not insist you open an account, making payment by Credit or Debit card even easier. It's advised you do create an account to enable the benefits of signing up with PayPal, such as buyer protection and faster checkout next time without the need to enter your card details. Our invoicing and backorder systems with PayPal work differently from our other payment methods.

      When paying through PayPal the total order amount will be paid for immediately at checkout when you commit to buy. The items will then be despatched when we process the order as quickly as we can. Any cancelled orders will be refunded as quickly as possible. Any returns will always be charged back to your original payment method.

      If you would like more information on PayPal or about setting up a PayPal account, please visit the official PayPal site.

      Placing a PayPal Order

      Add items to your basket, then select checkout in the usual way and follow the on screen instructions

      Select PayPal as the payment method

      Follow the onscreen instructions

      PayPal will then charge you for the order total amount and pay this amount to Urban Industry. You will not be charged an administration fee for using this service.

      If the order is successfully created you will be redirected to a thank you page showing your order number and items ordered.

      You will then receive 2 emails, 1 from PayPal to confirm your payment and 1 from Urban Industry to confirm your order.

      If you are redirected to an error page or do not receive an online confirmation email from us then it is likely that an error prevented the creation of the order at Urban Industry. If you are not sure please log into your Urban Industry customer account. If the order does not appear there within 5 minutes then it was not successfully created.

      If you receive an email from PayPal stating that you have paid for your order but do not receive an email from Urban Industry, please log into your account and check that the order was successfully created there. If it was not please contact mailorder@urbanindustry.co.uk quoting your name, Urban Industry account email address, paypal account email address, the items that you ordered and any vouchers that you used. We will then be able to recreate the order and find your PayPal payment to link it to.

      Why has my delivery address changed when i've used paypal to pay?

      We can only send to the address that is registered in your paypal account. If you have selected a different delivery address before checking out with Paypal, then paypal will always overwrite that address with the one that is registered in your paypal account. 

      Google Wallet

      Checkout by Amazon

  • WHAT CURRENCIES DO YOU ACCEPT?
    • Presently we only accept UK Pounds as payment and all prices show on our site are in UK Pounds Sterling.

      Your credit card company or paypal will covert the currency at the point of purchase and charge you in your local currency as per the exchange rate at the time of purchase. Urban Industry has no control over this process and suggest that customers check the exchange rates before purchasing.

  • WHEN WILL I BE CHARGED/BILLED?
    • Payment will be taken at the point of purchase and completion of the checkout procedure.

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Accepted Payment Types